Two separate allowances
AI top-ups and storage top-ups can be purchased independently or in multiples. Monthly processing allowances reset without rollover. Storage persists; it is not a monthly transfer allowance.
AI top-ups increase the processing allowance and AI budget together. Storage purchases do not add AI capacity. Pay as you go has no included AI allowance: it charges $7 per 1M characters used on a $25 monthly base with 5 GB, up to the monthly cap you set. Free has 100 MB of shared storage and no AI processing; top-ups are for paid plans.
How processing is counted
Usage is estimated at four characters per provider token. Context and repeated history, replies, summaries, and confirmed retry processing count—not just the text clients type.
When the processing allowance or AI budget is used, chat pauses while files remain accessible. No automatic overage charges.
Client estimates describe AI coverage only, based on short four-message chats and activity spread across the months. Longer chats or seasonal spikes can use the allowance sooner. Each 1M AI top-up adds about 20 clients under the same assumptions. Storage has its own allowance and is not included in these estimates.
Monthly additions
Top-ups bill monthly, even with an annual base plan. AI price and added AI allowance are prorated together for the remaining monthly period. Added storage is fully available immediately; its price is prorated. Removals take effect at the next monthly renewal.
Purchases require the owner’s explicit choice. No silent usage-triggered charges.
Shared storage, controlled access
Storage is shared across the practice; folders and access remain client-specific. We warn you before storage fills; new uploads pause at the limit. Existing files stay accessible and are not deleted solely because a quota is exceeded. Sharing a file does not automatically send it to a model.
Every paid plan includes up to 50 staff plus the owner per practice, with no per-seat fee. Staff must use a verified email address on the practice’s verified domain. Public email addresses, such as Gmail, Outlook.com, and Yahoo, are not eligible. Custom practice domains hosted by Google Workspace or Microsoft 365 qualify.